ATTACK PEST CONTROL SYDNEY – TERMS & CONDITIONS
1. Reservation Conditions
1.1 The customer must be present at the scheduled appointment time. If the customer is not present, the appointment will be cancelled and a $140 travel fee will be charged.
1.2 The customer must answer the confirmation call before the technician departs to the property. Failure to answer will result in cancellation of the appointment.
1.3 By making a booking, you agree to all Attack Pest Control Sydney terms and conditions.
2. Cancellation & Rescheduling
2.1 A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
2.2 To cancel or change your appointment, contact us on 1300 300 114 (9am–5pm) or email [email protected].
2.3 If the technician arrives onsite and the customer cancels, refuses service, or requests to reschedule, a $140 inspection/travel fee will apply.
2.4 Failure to pay any charges may result in referral to debt recovery agencies, and the customer agrees to be liable for all collection costs, legal fees and administrative charges.
2.1 A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
2.2 To cancel or change your appointment, contact us on 1300 300 114 (9am–5pm) or email [email protected].
2.3 If the technician arrives onsite and the customer cancels, refuses service, or requests to reschedule, a $140 inspection/travel fee will apply.
2.4 Failure to pay any charges may result in referral to debt recovery agencies, and the customer agrees to be liable for all collection costs, legal fees and administrative charges.
3. Payment Terms
3.1 We accept payment via cash or credit/debit card (Visa, Mastercard). AMEX is not accepted.
3.2 Bank transfer payments must be received before the service can be scheduled.
3.3 Credit card and EFTPOS payments incur a 2.5% surcharge.
3.4 International (non-Australian) cards incur a 5% surcharge.
3.5 Payment must be made prior to commencement of any service.
3.6 Once the service has commenced, payments are non-refundable.
3.7 By paying, the customer confirms acceptance of these Terms and Conditions.
3.1 We accept payment via cash or credit/debit card (Visa, Mastercard). AMEX is not accepted.
3.2 Bank transfer payments must be received before the service can be scheduled.
3.3 Credit card and EFTPOS payments incur a 2.5% surcharge.
3.4 International (non-Australian) cards incur a 5% surcharge.
3.5 Payment must be made prior to commencement of any service.
3.6 Once the service has commenced, payments are non-refundable.
3.7 By paying, the customer confirms acceptance of these Terms and Conditions.
4. Work Conditions
4.1 Technicians are not required to move furniture, appliances, personal belongings or any items blocking access.
4.2 The customer is responsible for preparing the property as instructed prior to treatment.
4.3 Treatments cover exposed and accessible areas only. Hidden or obstructed areas cannot be treated.
4.4 Photos and videos may be taken strictly for reporting purposes. No media will be used in advertising without the customer’s written consent.
4.5 Attack Pest Control is not responsible for pre-existing structural damage, water leaks, dampness, mould, poor hygiene, hoarding, or conditions that contribute to pest activity.
4.1 Technicians are not required to move furniture, appliances, personal belongings or any items blocking access.
4.2 The customer is responsible for preparing the property as instructed prior to treatment.
4.3 Treatments cover exposed and accessible areas only. Hidden or obstructed areas cannot be treated.
4.4 Photos and videos may be taken strictly for reporting purposes. No media will be used in advertising without the customer’s written consent.
4.5 Attack Pest Control is not responsible for pre-existing structural damage, water leaks, dampness, mould, poor hygiene, hoarding, or conditions that contribute to pest activity.
5. Customer Responsibilities
5.1 The customer must follow all preparation instructions before treatment.
5.2 The customer must follow all after-care instructions provided by the technician.
5.3 Failure to follow preparation or after-care instructions may void any warranty.
5.4 Pets, children and pregnant individuals must vacate the treated areas as advised.
5.1 The customer must follow all preparation instructions before treatment.
5.2 The customer must follow all after-care instructions provided by the technician.
5.3 Failure to follow preparation or after-care instructions may void any warranty.
5.4 Pets, children and pregnant individuals must vacate the treated areas as advised.
6. Pest Treatment Frequency
6.1 The technician will assess the property and recommend the appropriate treatment plan.
6.2 Pest activity and frequency vary by location, hygiene standards, maintenance and environmental factors.
6.3 General pest treatments typically last up to 12 months but may vary.
6.4 The technician will recommend whether treatments should be performed every 6 or 12 months.
6.1 The technician will assess the property and recommend the appropriate treatment plan.
6.2 Pest activity and frequency vary by location, hygiene standards, maintenance and environmental factors.
6.3 General pest treatments typically last up to 12 months but may vary.
6.4 The technician will recommend whether treatments should be performed every 6 or 12 months.
7. Warranty Conditions
7.1 Standard warranty ranges from 3 to 6 months, provided in writing on the invoice.
7.2 Warranty is determined by the technician based on the property’s condition and level of infestation.
7.3 No warranties will be issued verbally or over the phone.
7.4 Warranty may not be offered for properties with:
7.1 Standard warranty ranges from 3 to 6 months, provided in writing on the invoice.
7.2 Warranty is determined by the technician based on the property’s condition and level of infestation.
7.3 No warranties will be issued verbally or over the phone.
7.4 Warranty may not be offered for properties with:
- severe infestation
- poor hygiene, clutter, hoarding
- structural defects or water leaks
- neighbouring or external reinfestations
- failure to follow preparation or after-care instructions
7.5 No warranty is provided for bed bugs, German cockroaches, or heavily infested properties.
7.6 Bed bug treatments require multiple visits and are strictly non-warrantied.
7.7 Attack Pest Control Sydney warrants only what is specifically stated on the invoice.
8. Limitation of Liability
8.1 Attack Pest Control Sydney is not liable for:
8.1 Attack Pest Control Sydney is not liable for:
- re-infestation from neighbouring properties or external sources
- damage or loss caused by pests after treatment
- indirect, incidental, or consequential loss
8.2 Maximum liability is limited to the cost of the service provided.
9. Force Majeure
Attack Pest Control Sydney is not liable for delays or failure to perform services due to events outside our control, including weather, emergencies, illness, traffic, natural disasters or equipment failure.
Attack Pest Control Sydney is not liable for delays or failure to perform services due to events outside our control, including weather, emergencies, illness, traffic, natural disasters or equipment failure.
