Privacy Policy

Last updated: [29 Nov 2025]
Attack Pest Control Sydney (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, store, use, and disclose personal information when you engage our pest control services or interact with our website.

1. Types of Personal Information We Collect
We may collect the following information:
1.1 Contact & Identification

• Full name
• Phone number
• Email address
• Residential or mailing address
• Property access details

1.2 Payment Information
We use secure third-party payment processors (e.g., EFTPOS terminals, banking services).
We do NOT store or retain full credit card numbers or CVV codes.

1.3 Service & Booking Information

• Service history
• Inspection notes
• Photographs taken by technicians
• Warranty records
• Communication records

1.4 Website & Technical Information

• IP address
• Browser type
• Pages viewed
• Session duration
• Cookie data
  
  
• Device information
• Analytics tracking data

1.5 Optional Information
You may voluntarily provide additional information when contacting us or requesting services.

2. How We Collect Personal Information
We collect information when you:

• Submit a booking
• Request a quote
• Contact us by phone, email, or online form
• Interact with our website
• Make a payment
• Engage with our advertising

We may collect information directly from you or from:

• A person booking on your behalf
• Real estate agents
• Landlords
• Strata managers
• Property managers

3. Cookies, Analytics & Tracking
Our website may use:

• Cookies
• Google Analytics
• Google Ads tracking
• Facebook Pixel
• Session recording tools
• Heat mapping tools

These tools help us improve our website, marketing, and customer experience.
You may disable cookies in your browser settings, although certain features may become unavailable.

4. Why We Collect Your Personal Information
We collect, hold, and use personal information for:

• Scheduling and completing pest control services
• Sending reminders, confirmations, and follow-ups
• Issuing invoices, processing payments, and maintaining records
• Providing warranty services
• Improving our services
• Ensuring the safety of technicians and staff
• Marketing and promotional communication (only if consented)
• Legal compliance and dispute resolution

We do not sell personal information to third parties.

5. Marketing, SMS Notices & Communication Consent
By contacting us, submitting a booking, or requesting information, you consent to receiving:

• Service reminders
• Appointment confirmations
• Safety instructions
• Warranty information
• Quotes and follow-ups
• Occasional promotional offers (optional opt-out)

You may opt out of marketing communications at any time by emailing us.
Transactional communications cannot be opted out, as they are necessary for service delivery.

6. Disclosure of Personal Information
We may disclose your information to:

• Pest control technicians
• Office staff and customer service personnel
• Payment processors
• Email hosting providers
• Website hosting providers
• Marketing services (e.g., Google Ads, Meta Ads)
• Accounting software
• Insurance providers
• Legal advisors
• Government authorities where required by law

We take reasonable steps to ensure third parties comply with privacy obligations.

7. Overseas Disclosure
Some third-party providers store data in secure overseas facilities (e.g., USA, Singapore, EU).
By using our services, you consent to possible overseas data storage where necessary for service delivery.
We take reasonable steps to ensure your information is protected at all times.

8. Information Security
We take reasonable measures to protect personal data, including:

• Encryption
• Firewall and cybersecurity controls
• Restricted internal access
• Secure payment processing
  
  
• Regular system monitoring

However, no method of transmission over the internet is completely secure.
You acknowledge that sending information electronically is done at your own risk.

9. Access & Correction Requests
You may request:

• Access to the personal information we hold
• Correction of inaccurate or outdated information

We may require proof of identity before releasing information.
Requests can be made via email or phone using the details below.

10. Data Retention & Destruction
Your information is retained only as long as necessary for:

• Service delivery
• Warranty or treatment history
• Business record-keeping
• Insurance obligations
• Legal compliance

When no longer required, information is securely destroyed or de-identified.

11. Refusal to Provide Personal Information
If you choose not to provide requested personal information:

• We may be unable to schedule or complete services
• We may be unable to provide quotes, invoices, or warranties
• Safety or compliance requirements may not be met

In such cases, we reserve the right to decline service.

12. Links to Third-Party Websites
Our website may contain links to external websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before providing any personal information.

13. Complaints & Dispute Resolution
If you believe we have breached your privacy rights, please contact us directly.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

14. Changes to This Privacy Policy
We may update or amend this Privacy Policy at any time.
Any changes will be published on our website with a revised “Last Updated” date.