Policy

Return & Exchange Policy — Bed Bug Mattress Encasement

No Returns or Exchanges: Please choose carefully. For hygiene and safety reasons, we do not accept returns, exchanges, or change-of-mind refunds on any Bed Bug Mattress Encasement (also known as a bed bug mattress protector) once purchased or opened.

Why We Don’t Accept Returns

Our mattress encasements are personal-use, sealed protective products designed to help prevent and manage bed bug infestations. To maintain strict health, safety, and cleanliness standards for every customer, we cannot restock items that may have been opened, tried, or handled after dispatch.

Before You Buy: Check Your Size

• Confirm your mattress size and depth (e.g., Single, King Single, Double, Queen, King; check height/depth fit).
• Review the product description for dimensions and fitting guidance.
• If unsure, contact us for sizing help before ordering.

Tip: Measure mattress length × width × height (depth) and compare to the listed encasement dimensions to ensure a snug, correct fit.

Damaged, Defective, or Incorrect Item

In the rare event your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the packaging, product, and issue

Email: [email protected]  |  Phone: 1300 300 114

Australian Consumer Law

Our policy does not affect any rights you may have under the Australian Consumer Law. If a product is faulty, not of acceptable quality, or not as described, you may be entitled to a remedy in accordance with Australian Consumer Law.

Need help before purchasing?
We’re happy to guide you on sizing and product details.
Email: [email protected]  |  Phone: 1300 300 114

Last updated: 4 November 2025