Policy

Service Satisfaction & Cancellation Policy

Our Service Guarantee: Attack Pest Control provides professional, on-site pest control treatments rather than shippable retail products. Because our services are carried out at your property, traditional "returns" don't apply — instead, we stand behind our work with a treatment satisfaction guarantee and clear, fair cancellation terms, outlined below.

Our Treatment Satisfaction Guarantee

If pests return within the warranty period following your treatment, simply contact us and we'll arrange a free re-treatment at no additional cost, subject to the terms provided at the time of booking. Please allow the treatment time to take effect (typically 1–2 weeks) before requesting a follow-up visit.

Cancellations & Rescheduling

• Cancel or reschedule your appointment free of charge with at least 24 hours' notice.
• Cancellations made with less than 24 hours' notice may incur a call-out fee.
• Contact us as early as possible if you need to change your booking.

Tip: The earlier you let us know about a change, the more flexible we can be with rescheduling your appointment.

Not Satisfied With Your Service?

If you have any concerns about the treatment you received, please contact us within 7 days of your appointment with:

• Your name and booking date
• A description of the issue you're experiencing

We'll work with you to make it right, whether that's a follow-up visit or another suitable resolution.

Email: [email protected]  |  Phone: 1300 300 114

Australian Consumer Law

Our policy does not affect any rights you may have under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for purpose, you may be entitled to a remedy in accordance with Australian Consumer Law.

Questions about our policy?
We're happy to explain our guarantee or cancellation terms before you book.
Email: [email protected]  |  Phone: 1300 300 114

Last updated: 16 September 2026